- Payments and Statements
- Fraudulent Credit Card Charges or Fraudulent Claims
- Account Renewals and Cycles
- Refund Policy
- Account Cancellation
- Policy / Price Changes
The customer is responsible of keeping their billing information up to date, either by updating it though the ezdrm.com web site or by calling EZDRM at 888-636-9723.
Customers using means of payment other then credit card, agree to pay the balance on the account within ten (10) business days of the Invoice Due Date.
EZDRM does not produce paper statement. All of the statement will be e-mailed to the client on the billing date to the e-mail address provided on the account in Adobe .pdf format.
Accounts that are sixty (60) days past due will be suspended and notified of the suspension via e-mail to the contact e-mail address provided on the account. All balances due are subject to collections. In case of collections, all customers are subject to collections fees, including collections agency fees, court fees and attorney's fees.
All renewals are charged based on the current rate at the time of the renewal for all of the selected services. If you wish to cancel your account, please contact us before the account is renewed. All accounts are renewed for the same billing cycle.
EZDRM does not monitor the usage of the services, and will not cancel an account, if it is not in use. It is the customer’s responsibility to notify us of a cancellation. An account cannot be canceled, if there is an outstanding balance on the account. All of the moneys due must be paid in full, before the cancellation can be processed. We reserve the right to cancel any account, at any time, for any reason EZDRM deems appropriate.
EZDRM will charge a fee of $10.00 for any payments that are received 30 (thirty) days past Invoice Due date, regardless if the payment is made via credit card, check or PayPal.
Customers are always welcome to upgrade or downgrade their Service or Support plans to fit their needs, as well as add any additional features. There are no upgrade or downgrade fees. However, with the upgrade, a full difference in sigh-up fees, as well as the monthly fee will be charged the day of the upgrade. The difference in sign up fees and monthly fees WILL NOT be refunded, if you downgrade to a lower priced plan.
If your account is ever suspended for lack of payment, a fee of $20 will be charged to reactivate your account. EZDRM does not charge a re-activation fee, if the account was temporarily suspended upon a customer's request.
EZDRM does not charge any fees to accept payment via a wire transfer. However, if either the issuing bank or the receiving bank charge any fees, then the customer will need to add those fees to the payment amount.
Prices are subject to change without notice.