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Billing Policy
(updated August 1, 2011)

The following is EZDRM's Billing Policy and it applies to all our customers:

Refund Policy

Money paid for products and services for the current month is NOT refundable. If there was any prepayment on products and support services, then that money will be refunded. All initial setup fees are non-refundable.

Fraudulent Credit Card Charges or Fraudulent Claims
All requests to negate charges are investigated by our technical and legal departments. If you make a fraudulent claim of unauthorized card usage, we will report this to the credit card services and authorities. This report may result in cancellation of your card services, negative information being placed on your credit report, and creation of possible criminal charges that may be filed against you.

Payments and Statements

All prices stated on this site are United States Dollars. Payments must be made in the same currency. All payments are due on the Invoice Due Date, which is the same as the monthly anniversary of the date your account was activated. EZDRM accepts payments via credit/debit card (VISA, MasterCard, American Express or Discover). PayPal, wire transferes or check payments can be used at our discretion. Once you provide EZDRM your credit card, you authorize the company to charge this card the amount due on a monthly basis automatically. Recurring charges will continue to post to your account on monthly basis until you notify EZDRM via e-mail of cancellation of your account.
The customer is responsible of keeping their billing information up to date, either by updating it though the ezdrm.com web site or by calling EZDRM at 888-636-9723.
Customers using means of payment other then credit card agree to pay the balance on the account within ten (10) business days of the Invoice Due Date.
EZDRM does not produce paper statement. All of the statement will be e-mailed to the client on the billing date to the e-mail address provided on the account in Adobe .pdf format.
Accounts that are forty (40) days past due will be suspended and notified of the suspension via e-mail to the contact e-mail address provided on the account. All balances due are subject to collections. In case of collections, all customers are subject to collections fees, including collections agency fees, court fees and attorney's fees.

Account Renewals and Cycles

In order to guarantee uninterrupted service, all account will automatically renew at the end of your plan's Billing Cycle. EZDRM offers 2 types of Billing Cycles: Monthly and Quarterly. The cycle begins on the date you activate your services with EZDRM, by either signing up for the services or converting a POC account. All reseller accounts are restricted to the monthly cycle.
All renewals are charged based on the current rate at the time of the renewal for all of the selected services. If you wish to cancel your account, please contact us before the account is renewed. All accounts are renewed for the same billing cycle.

Fees

Late Fees
EZDRM will charge a fee of $10.00 for any payments that are received 30 (thirty) days past Invoice Due date, regardless if the payment is made via credit card, check or PayPal.

Plan Changes
Customers are always welcome to upgrade or downgrade their Service or Support plans to fit their needs, as well as add any additional features. There are no upgrade or downgrade fees. However, with the upgrade, a full difference in sigh-up fees, as well as the monthly fee will be charged the day of the upgrade. The difference in sign up fees and monthly fees WILL NOT be refunded, if you downgrade to a lower priced plan.

Re-activation Fee
If your account is ever suspended for lack of payment, a fee of $20 will be charged to reactivate your account. EZDRM does not charge a re-activation fee, if the account was temporarily suspended upon a customer's request.

Wire Transfers
EZDRM does not charge any fees to accept payment via a wire transfer. However, if either the issuing bank or the receiving bank charge any fees, then the customer will need to add those fees to the payment amount.

Account Cancellation

EZDRM will continue to automatically renew all accounts, until we are notified of a cancellation via an e-mail at customerservice@ezdrm.com. You can also contact us via phone at 888-636-9723 to notify us of a cancellation, however we will request that you send an e-mail to confirm the cancellation. EZDRM will confirm the cancellation via e-mail. If you do not hear from us within three (3) business days, please contact us as soon as possible. As per the Refund Section above, EZDRM does not provide pro-rated refunds for Services or Support.
EZDRM does not monitor the usage of the services, and will not cancel an account if it is not in use. It is the customers responsibility to notify us of a cancellation. An account can not be cancelled, if there is an outstanding balance on the account. All of the moneys due must be paid in full. We reserve the right to cancel any account, at any time, for any reason EZDRM deems appropriate.

Policy / Price Changes

EZDRM Inc reserves the right to modify this Billing Policy at our discretion, or against any customer we believe is abusing this policy. Any such revision or changes will be binding and effective immediately after posting of the revised Billing Policy on ezdrm.com web site. You agree to periodically review our web sites, including the current version of our Billing Policy.

Prices are subject to change without notice.

 

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Billing Policy and Terms of Use